FAQs About Restoring Your Home After a Traumatic Incident
Find answers to your questions about trauma and crime scene cleanup, costs, insurance coverage, and restoration services. EMS Restoration is here to help you restore your home to a safe and livable condition with care and professionalism.
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FAQ: Restoration after Traumatic Incidents
At EMS Restoration, we understand how overwhelming it can be to restore your home after a traumatic incident or crime. To help you navigate this process, we’ve compiled answers to the most common questions our clients ask. From cleanup costs to insurance information, our goal is to provide clarity and support during this challenging time.
1. What to Do Following a Traumatic Incident?
Many of our customers call us feeling completely lost, still grieving, or unprepared to handle what has happened. It’s not uncommon for individuals to feel dissociated, in shock, or too uncomfortable to even communicate about the situation. At EMS Restoration, we fully understand and are here to guide you through this difficult time with care and professionalism.
Our team is IICRC-certified to handle any cleanup needs, and as a Licensed General Contractor, we are a one-stop shop for restoring your property. Here’s what to do following a traumatic incident:
Involve EMS or Police First:
Safety is the top priority. Ensure that emergency medical services (EMS) or the police are contacted as appropriate for the incident.Ensure the Property Is Cleared for Cleanup:
Once the police or EMS leave, they typically don’t clean up the scene—and in some cases, they may not release the property for occupancy or cleaning right away. If you’re unsure whether the property has been cleared for cleaning, don’t worry—we can verify this for you.Call Us for an Assessment:
As soon as the property is cleared, give us a call. It’s crucial to start the cleanup process as quickly as possible, especially when blood or other organic hazardous materials are present. Delayed cleanup can result in insect infestations, which typically appear by Day 2 or 3 and can overwhelm the property by Day 4 or 5. If infestations are present, we’ll coordinate with an exterminator before getting started.Walkthrough and Inspection:
If you’re comfortable, we’ll walk through the home with you to discuss what happened and identify affected areas. If you’re not ready to do this, that’s okay too. We’ll conduct a full inspection using specialized equipment to identify all contaminated areas.Documenting the Damage:
During our inspection, we’ll take detailed photos of the starting conditions to document the scene. This ensures we have a clear record for insurance companies or any other third parties that may need this information.Cleanup and Repairs:
Once the inspection is complete, we’ll begin the cleanup process, removing contaminated materials and addressing any issues. Afterward, we’ll schedule repairs to restore your property fully.Final Invoice and Assistance:
After cleanup, we’ll provide a detailed invoice for the work performed. If a third party, like an insurance company or law enforcement assistance program, is involved, our team will assist you in navigating the payment process.
Our goal is to return your home to its pre-damage condition quickly and efficiently, so you can regain your safe space.
2. How are your service costs determined for trauma and crime scene cleanup?
Our service costs are standardized and aligned with insurance-approved pricing, ensuring transparency and fairness. Approximately 60% of trauma and crime-related incidents are covered by insurance or law enforcement assistance, allowing many clients to benefit from their policies.
For incidents not covered by insurance, around 80% of cases may qualify for financing or assistance through local organizations and financial programs. Our team will guide you through these options to help minimize financial stress and support your recovery process.
3. What services does EMS Restoration provide following a traumatic incident?
EMS Restoration is a full-service contractor offering:
- Trauma and crime scene cleanup
- Structural repairs
- Insurance claims assistance
We handle everything from the initial cleanup to the final restoration of your home, ensuring a safe and livable environment. Our experienced team is here to support you every step of the way, alleviating stress so you can focus on regaining normalcy.
4. What happens to blood that is scattered throughout my home?
When blood is present in the home, our team ensures thorough and safe cleanup by:
- Documenting the property: We take detailed photos of affected areas to ensure nothing is missed.
- Using specialized tools: Lights and chemicals identify every impacted surface.
- Disposing of hazardous materials: Porous items like clothing, carpets, and curtains are safely removed as hazardous waste. Semi-porous and non-porous items are cleaned, restored, or replaced if necessary.
If hazardous substances have penetrated flooring or surfaces, those materials are removed and replaced. All disposed items are documented for potential replacement, and necessary repairs are scheduled immediately after the cleanup process.
Why Choose EMS Restoration?
Restoring your home after a traumatic incident requires expertise, professionalism, and care. At EMS Restoration, we provide comprehensive services, from cleanup to repairs, tailored to your individual needs. Our goal is to help you regain a sense of safety and normalcy as quickly as possible.
If you have additional questions or need immediate assistance, don’t hesitate to contact us. We’re here to support you every step of the way.
Need Assistance with Blood or Hazmat Cleanup?
5. Will my insurance cover the damages from a traumatic incident?
Insurance coverage varies based on your policy and the nature of the event. Key points to consider:
- Review your policy: Check whether your plan includes coverage for trauma or crime scene cleanup.
- EMS Restoration works with insurers: We use the same estimating software as insurance companies to streamline the claims process.
- Alternative options: If insurance doesn’t cover the damages, we offer financing and can connect you with local resources for financial assistance.
In some cases, law enforcement may assist with costs if property damage occurred during their investigation. Our team will help you explore all available options.
6. What if I can’t afford the cleanup costs?
We understand that unexpected costs can create financial strain. That’s why we work to make the process as accessible as possible:
- Insurance coverage: Approximately 80% of cases are covered by home and property insurance.
- Financing options: A majority of non-covered cases are eligible for financing or local assistance programs.
- Promotions: We regularly offer discounts and payment plans to help reduce out-of-pocket expenses.
Our team is dedicated to helping you find the best solution for your situation.
Case Highlight:
In one instance, we helped a customer who was the victim of an attack involving a shotgun. While she and her husband took a vacation to recover, we worked with her insurance to replace all her flooring and matching doors, ensuring her home was fully restored before her return.
What Makes EMS Restoration Different?
- 24/7 Availability
- Industry Leading Technicians
- Licensed, Bonded, & Insured
- 100% Client Satisfaction
- Free & Honest Estimates
- Veteran Owned & Operated
