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Navigating Water Damage: Your Essential Guide to Taking Action

Severe mold damage from ceiling leak

Discovering water damage or mold in your home can be an unsettling experience. At EMS Restoration, we understand the anxiety these situations can bring. As experts in emergency response, we’re here to guide you through these challenging times. Here’s some valuable advice to help you address water damage while avoiding potential pitfalls. Whether it’s a minor, gradual leak or a catastrophic dishwasher malfunction, rest assured, we’re here to assist you.

Navigating Water Damage: A Step-by-Step Guide


1. Assess the Extent of Damage

Start by identifying the source and scale of the damage. Whether it’s a slow leak or a sudden overflow, understanding the situation’s severity is crucial. Document the damage with clear pictures, which will be invaluable for both insurance claims and restoration efforts.


2. Consider Professional Assistance

Evaluate whether professional intervention is necessary. For minor incidents, like a small overflow, you might manage the situation with towels and fans. If the damage is more extensive, however, involving experts becomes essential. Consider renting equipment for effective drying, but for optimal results, seek help from professionals who can ensure efficient equipment use and thorough drying.


3. Research and Choose Local Experts

Selecting the right professionals is critical. Plumbers handle pipe and toilet repairs, while restoration companies tackle water extraction, sewage cleanup, and mold removal. Ensure chosen companies are certified by the IICRC for water damage cleanup or mold remediation. Verify licensing, response time, and whether they offer repairs as well.


4. Obtain Quotes or Emergency Approval

For non-emergencies, gather quotes from different companies. Arrange assessments at varied times of the day to ensure comprehensive evaluation. When requesting quotes, avoid disclosing your intention to gather multiple bids, as it can influence the outcome. Be cautious of delays in receiving bids and inquire about their estimating software, ideally Xactimate for consistency in pricing.


5. Assess Agreements and Approvals

Review all agreements and authorizations before proceeding. Ensure you understand the terms and costs before signing. Beware of companies asking for authorization before assessing the property. Emergency Work Authorizations are standard for immediate assistance but ensure they adhere to standard pricing guidelines, especially if Xactimate is used.


6. Engage with Your Insurance Company

Before contacting your insurance company, consult with restoration professionals. They can guide you through dealing with insurers and ensure you’re prepared for any inquiries. Remember that insurance companies prioritize cost savings, and their “Preferred Vendor Programs” might have limitations. Research recommended vendors and consider those with a proven track record.


Important Notes

        1. You are legally allowed to choose any company you want to do the work. You do not need to use the insurance companies preferred vendor for the mitigation or the restoration.

        2. You are absolutely allowed to use the funds from insurance to restore the house in anyway you want. Meaning if your insurance claim is $15,000 to rebuild your kitchen, you can go back with different flooring, different cabinets, or a completely different layout. It is your money to get things operational again. The insurance is required to pay to take it back to pre-damage condition only.

        3. If you are not getting top of the line service with any company don’t be afraid to fire them and replace them, just know it can cause delays.



Handling water damage requires a strategic approach and informed decisions. At EMS Restoration, we’re committed to guiding you through these challenging times, ensuring your property is restored to its pre-damage state. Don’t hesitate to reach out for advice, estimates, and expert assistance. Your journey to recovery begins with us.

No matter what Fiasco has struck your home, EMS Restoration is here to help and offer free advice and estimates.

Bathroom demoed after water damage

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